Yes they expect us to do that even though there’re no clear instructions of this anywhere. I spent an hour on the phone with them to clear this up!īOTTOM LINE: My fellow Illinois EV owners, if you drive a Tesla or any EV for that matter, in your IPass account you need to choose “Other - None of the above” as the plate type, and then call them to make sure they put note on it saying this is an EV. Some of you might never have this problem but it’s just a precaution. See all the best ways overall to get in contact with IPass Illinois ASAP. They wouldn’t budge and I didn’t pursue further since it’s only $3.īOTTOM LINE: My fellow Illinois EV owners, if you drive a Tesla or any EV for that matter, in your IPass account you need to choose “Other - None of the above” as the plate type, and then call them to make sure they put note on it saying this is an EV. Call IPass Illinois customer service faster, Get Support/Help, Pricing Info and more.
The toll I missed is only $3 at cast rate but I still disputed it because I had a valid account and a working transponder at the time, and the fact that there’s no EL plate for me to choose at time of adding my vehicle. The following instructions will suffice for the majority of circumstances.
#Il ipass phone number install
2) When the transponder arrives in the mail, install it. However, this is not necessary for customers who get their transponders at a Tollway Customer Service Center.After they have been activated, transponders are. EL plate is NOT an option on their website so I’d automatically assume it’s a passenger plate. The simplest and most common way to install and activate the I-PASS is as follows: 1) Open an account on the website. I chose “passenger” and entered my plate number for example “99999 EL”. The problem according to them is that, when I added the Tesla to my account, I’ve chosen the wrong plate type.
They dismissed the violations ($20 each + toll at cash price) but still asked me to pay the cash rate which is double the IPass rate. The lady said it happens to EVs from time to time. I called them to dispute and they seemed to know what the problem is already. Last week I received a letter from the Illinois Tollway accusing me of 3 toll violations. I’ve been driving the same commute for the past 10 years and the last 14 months was with a Tesla that has an EL plate.
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